User Experience in Libraries: Yearbook 2017 (Published by UX in Libraries)
Edited by Andy Priestner (220 pages)
ISBN-13: 978–1981635573, ISBN-10: 1981635572 (paperback)
Purchase from Amazon (from 19 December 2017)

This exciting new tome collects together all the many presentations from the 2017 UX in Libraries conference in Glasgow and offers a fascinating, informative and truly international collection of stories, case studies, insights and reflections on the practice of UX in both academic and public libraries. If you are already conducting user experience research or are just starting on that journey the comprehensive UXLibs Yearbook should prove to be an invaluable companion to your endeavours. This title will be published on 19 December 2017 and available from Amazon (in the UK, US, Canada, France, Germany, Spain) and many other online retailers, in both printed and electronic format.

 Table of Contents:
  1. Approaching maturity? UX adoption in libraries – Andy Priestner
  2. Ethical UX – Matthew Reidsma
  3. How white is your UX practice?: inclusion and diversity in critical UX research – Karine Larose and Simon Barron
  4. Maximising impact: scaling-up UX activities (and how to manage all that data!) – Vanya Gallimore 
  5. Space use data: success, failure, and defining impact – Kristin Meyer and Shelley Gullikson
  6. Impact in the Institute: conducting UX research in the Institute of Historical Research Library – Siobhan Morris
  7. Public library user – between personal development and sense of community – Rafał Rukat
  8. UX as part of the process: rebooting the Charles Booth online archive – Eva Jirjahlke
  9. The beginning of a beautiful friendship? Student engagement and UX at the University of Essex – Emma Wisher
  10. UXLibs, politics and the simple repeatable message – Andy Priestner
  11. No fear social responsibility and community archiving – Meredith Evans
  12. Unmasking the authentic user experience: How video evidence can make the case for improving virtual space – Amy Kimura and Heather Dalal
  13. Learning UX in user-centered reading groups – John Jung and Kathy Zadrozny
  14. User eXperience… our experience at Maynooth University Library – Lorna Dodd
  15. Shifting focus: UX to foster interdisciplinary scholarly community – Lauren Ray and Madeline Mundt
  16. UX research with distance learners – Keren Stiles
  17. Basing arguments on evidence: the unexpected outcome of a cultural probe – Åsa Forsberg
  18. UX your desk! – Carl Barrow
  19. Just getting started: impacting organizational culture with UX – Michelle Boisvenue-Fox
  20. Think less, do more: how ‘design doing’ can impact organizational structure and help create a user-centered culture – Yael Schwartz and Andrea Davis
  21. The University of Lanarkshire: Revealed – Ned Potter
  22. My experience of UXLibs and the Team Challenge – Gillian Siddall
  23. Location, Location, Emotion – Janet Corcoran
  24. Tales of the unexpected: UX and its wider impact – Kirstie Preest and Samantha Percival
  25. UX research at the University of Huddersfield – Alison Sharman
  26. How do you library? – Matt Borg
  27. Experience mapping (or the experience of delivering workshops at UXLibs3) – Anneli Friberg and Anna Kågedal
  28. Co-design – Vernon Fowler
  29. UX adoption and implementation: a summary of UX progress and projects from around the world
Back cover text:
‘UX research offers unparalleled access to the world of our users and is fast becoming a core activity of today’s libraries. UX in Libraries is a global community of practice committed to exploring, sharing, and advocating for, UX research methods in library and learning services. Each year since 2015 an annual international conference has taken place in the UK. Last year’s third iteration took place in Glasgow. This volume collects together the proceedings of that conference, incorporating the keynotes, workshops, the team challenge and the many papers presented by delegates working in both academic and public libraries, together with images from the event. If you are already conducting user experience research or are just starting on that journey the UXLibs Yearbook should prove to be an invaluable companion to your endeavours.’

UX-RoutledgeUser Experience in Libraries (Published by Routledge, 2016)

Edited by Andy Priestner and Matt Borg (203 pages)
ISBN: 9781472484727 (paperback), 9781472451002 (hardback)
Purchase from Routledge / Purchase from Amazon

Published in 2016 this book brings together current thinking and expertise on User Experience research in libraries. It sets out a broader definition of UX that moves beyond digital and also explores use of library spaces and services. In this groundbreaking book, library practitioners, anthropologists, and design experts combine to advocate a new focus on User Experience (or ‘UX’) research methods. Through a combination of theoretical discussion and applied case studies, they argue that this ethnographic and human-centred design approach enables library professionals to gather rich evidence-based insights into what is really going on in their libraries, allowing them to look beyond what library users say they do to what they actually do. Edited by the team behind the international UX in Libraries conference, User Experience in Libraries will ignite new interest in a rapidly emerging and game-changing area of research. Clearly written and passionately argued, it is essential reading for all library professionals and students of Library and Information Science. It will also be welcomed by anthropologists and design professionals working in related fields.

Table of Contents:

  1. Uncovering Complexity and Detail: The UX Proposition – Andy Priestner and Matt Borg
  2. Using Ethnographic Methods to Study Library Use – Bryony Ramsden
  3. Embracing an Ethnographic Agenda: Context, Collaboration and Complexity – Donna M. Lanclos
  4. Holistic UX: Harness Your Library’s Data Fetish to Solve the Right Problems – Matt Borg and Matthew Reidsma
  5. Applying Human-Centred Design to the Library Experience – Paul-Jervis Heath
  6. The Why, What and How of Using Ethnography for Designing User Experience in Libraries – Leah Emary
  7. Identifying the Barriers: Taskscapes and the Social Contexts of Library UX – Andrew D. Asher
  8. Illuminating Study Spaces at Cambridge University with Spacefinder: a Case Study – Andy Priestner
  9. WhoHas?: A Pilot Study Exploring the Value of a Peer-to-Peer Sub-Lending Service – Helen Murphy
  10. User Experience Beyond Ramps: The Invisible Problem and the Special Case – Penny Andrews
  11. Changing the Dialogue: The story of the Alan Gilbert Learning Commons – Rosie Jones and Nicola Grayson
  12. Case Study: UX and a Small Academic Library – Margaret (Meg) Westbury
  13. Understanding Our Students and Ourselves: Transformative Library Instruction Through an Ethnographic Lens – Michael Courtney and Carrie Donovan
  14. What Makes An Informal Learning Space?: A Case Study from Sheffield Hallam University – Bea Turpin, Deborah Harrop, Edward Oyston, Maurice Teasdale, David Jenkin and John McNamara
  15. Spaces for Learning? Using Ethnographic Techniques: a Case Study from the University Library, Edge Hill University – Helen Jamieson
  16. Are You Sitting Comfortably …? – Elizabeth (Libby) Tilley
  17. UX in Libraries: Leaping the Chasm – Andy Priestner and Matt Borg

Back cover text:
‘In recent years there has been a growing interest in building a more complete picture of user experience, or UX. Following the lead of anthropologists and designers, librarians are now employing ethnographic and human-centred design techniques to explore how our users are interacting with library services. These methods involve us observing our users, participating in their environments and recording their choices, activities and culture in a more holistic and detailed way than ever before. They can help us to establish needs that users either do not articulate, find it difficult to describe, are unwilling to disclose, or don’t even know that they have, and design or modify library services accordingly. This volume which incorporates contributions from librarians, anthropologists and designers from the UK and the U.S. offers guidance, analysis and case studies of UX research and seeks to ignite interest and enthusiasm in this emerging and game-changing field that has the potential to make a significant impact on the way librarians currently deliver services. The book’s editors, who were behind the inaugural UX in Libraries conference held at Cambridge University, set out a broad definition of UX which moves beyond its application to digital services, to incorporate library services and spaces too. They demonstrate how user experience research can be conducted on a large or small scale, and how these methods encourage us to consider our libraries as part of a wider learning landscape.’