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UX TRAINING DAYS

The Chair of UX in Libraries, Andy Priestner, teaches as a freelance trainer and consultant in his own right and under the umbrella of ‘UX in Libraries’.

You can contact him directly to discuss  his current training offering and how it can be tailored to suit your needs, however the following information offers an accurate summation of the content at March 2023.

Description: An exploration of the internationally-recognised UX Research & Design Process and its application to academic or public libraries. Andy teaches a range of techniques intended to help attendees identify and actively respond to library user needs and behaviours in order to develop and deliver more relevant and user-centric library services.

Duration and number of participants:  a two- to five-day interactive and highly practical course for up to 20 participants

The UX Process: After an introduction to the value and purpose of UX, this course offers an exploration of UX over 4 key phases:

  1. Discover: researching user needs and behaviours
    • Techniques to include: observation and behavioural mapping; interviews; cognitive mapping; user-led library tours; photo interviews
    • Followed by practice of these techniques with real library users
  2. Define: theming and analysing user research data
    • Transcribing the user research data gathered and using affinity mapping to code it.
  3. Develop: generating ideas in response to key problems
    • Successful ideation techniques and divergent thinking approaches
  4. Deliver: creating and testing inexpensive prototypes
    • Turning the ideas generated into physical prototypes tested inside and outside the library with users (and non-users) and iterated in response (prototypes might be new space layouts, basic digital resources, promotional materials, alternative wayfinding)

2-day version: A fast-paced exploration of the UX Process moving from UX Research to Design as detailed above.

3-to 5-day version: The same UX Process above together with a selection of the following:

  • more UX design time: idea generation, prototyping and embedding UX
  • time for staff presentations of their prototyping adventures and learning to senior staff
  • a LEGO Serious Play evaluation workshop to explore what participants have learned
  • a session with senior managers on embedding UX and agile methodologies
  • an all-staff presentation

Library case studies from around the world: Andy illustrates each stage of the process with examples and case studies from libraries around the world to help participants to consider opportunities, threats and local relevance.

Practical and interactive: The course involves many interactive activities intended to engage and challenge participants, including: learning core UX techniques; coding and mapping data; practical ideation; and prototyping.

Different types of activity, personality and thinking: Training incorporate individual and group activities, underlining the importance of accepting contributions from extroverts and introverts alike, and demonstrating how good UX involves shifting between divergent and convergent thinking modes.

Learning objectives: After the workshop, attendees will have learned the purpose of UX work, an established UX process to follow and embed, and more specifically:

  • Essential approaches to UX Research
  • How to code and analyse data
  • Rules for successful idea generation
  • The importance of tangible and collaborative UX Design
  • The value of prototyping and learning from failure

About the trainer: Andy Priestner, a former librarian at both Oxford and Cambridge University, is an established UX consultant & trainer who regularly delivers UX training programmes and leads consultancies all over the world in order to recalibrate and re-focus library services around user needs and behaviours.

He created and chairs the international UX in Libraries conference and is the author of the critically acclaimed A Handbook of UX Research & Design in Libraries (which details the 4-phase UX Process around which the course is structured) which was published last year.

Recent clients include: Stockholm Public Libraries in Sweden, 4 universities in Australia (Monash, Murdoch, Adelaide, Flinders) and 6 universities in New Zealand (Auckland, Waikato, Massey, Victoria Wellington, Canterbury Christchurch, Otago), NHS, The Welsh Government, The House of Lords, Imperial College London, Wilkinson-Eyre library architects, The House of Commons, Exeter University, Ottawa’s Library of Parliament in Canada and the University of Leeds.

 Fee and expenses: Negotiable and dependent on participant numbers and course duration

Testimonials

  • ‘Engaging, innovative, inspiring.’
  • ‘A very useful and practical session that focused on real-world methodologies rather than the purely theoretical and conceptual. Andy is a great presenter – very professional and effective.’
  • ‘Really positive, worthwhile and usable. Inspired to try lots of techniques back at work. Thank you! One of the best training/workshops I have attended.’

UXLibs7 – 2023

Bookings are now open for the 7th annual international User Experience in Libraries (UX in Libraries or ‘UXLibs’ for short) conference: ‘Connections & Collaborations’, which will take place on 6 to 8 June 2023 in Brighton at the University of Sussex. This year the conference begins with a pre-conference workshop on the morning of Tuesday 6 June, while the conference officially opens at 1:30pm on the same day and runs for two-and-a-half days. Download the Provisional Programme and read on below for more information on this year’s theme and our keynote and plenary speakers.

>>> BOOKING NOW OPEN (click here!)

FEES
The cost of the 2023 conference is £450 (+VAT) which includes all conference sessions, the Tuesday evening social dinner, lunches on Wednesday and Thursday, and the Wednesday evening Gala Dinner.  Accommodation is not included. There is an additional charge of £125 (+VAT) if you wish to attend the optional pre-conference workshop including buffet lunch. Please see our Cancellation Policy.

VENUES, ACCOMMODATION, TRAVEL
Information about the venues, suggested accommodation and travel options are collected on our Useful Information page.

WHY SHOULD I ATTEND?
The aim of our conference is to bring library staff together from academic, public and corporate libraries worldwide to share their stories and expertise in the field of User Experience (UX) Research and Design.  Whether you’re new to UX work or an experienced practitioner, we are confident that you will be inspired and energised by attending UX in Libraries.

And… also because we think UXLibs is different to most other library conferences. Specifically it is:

  • truly international: in 2022 delegates attended from 18 different countries as far afield as Croatia, Canada, Mexico & South Africa, so you will truly broaden your library horizons;
  • highly interactive: you will meet and work with many other delegates through individual, team and workshop activities;
  • intentionally friendly and informal: we believe attendees will learn and share more if they feel welcome and relaxed.

WHAT IS THIS YEAR’S THEME?
The 2023 theme is ‘Connections & Collaborations’. We will be encouraging attendees to think about how they connect and collaborate with others both inside and outside of libraries when engaged in UX work:

  • How might we collaborate with specific user groups to co-create more relevant and inclusive library services?
  • How might we forge connections with external groups or individuals in order to improve both our processes and results?
  • How might we persuade senior managers and stakeholders of the value of UX work?

OUR KEYNOTE & PLENARY SPEAKERS
We are thrilled to announce this year’s keynote and plenary speakers:

  • Marie Østergård, Library Director of Aarhus Public Libraries >> Keynote Title: ‘The Library as Democratic Infrastructure’ >> Marie oversees the highly-acclaimed user-centred Dokk1 library and has focused on user-involvement, partnerships, design thinking and rethinking of library space throughout her career. >> Full biography
  • Dr Arun Verma >> Keynote Title: ‘Be Your Most Disruptive Self –  Collective Action in Experience and Design’  >> Arun is a leading figure in implementing and integrating intersectionality in systems, policy and programmes internationally, whose edited collection ‘Anti-racism in higher education: An action guide for change’ is already influencing the debate and accelerating action for inclusion in higher education. >> Full biography
  • Emma Thompson >>  Plenary Title: ‘Design, Align, Combine: Getting Buy-in for Your Great Ideas’ >> Emma is Head of Academic Engagement and Teaching Services at Manchester Metropolitan University Library and Cultural Services. She is currently working on a strategic project to transform the university library for the 2030s and beyond, where UX is at the heart of the programme. >> Full biography
  • Christina Webley >> Plenary Title: ‘The User Experience Effect: Influence and Impact’ >> Christina is a Senior User Researcher at Methods, a UK-based transformation partner for public services, who develops actionable, user-centred recommendations to inform service and product design. >> Full biography
  • Shelley Gullikson >> Plenary Title: ‘More Than Just Working Together: Reflections on UX Work and Collaboration’ >> Shelley is Web & UX Librarian at Carleton University, Ottawa, Canada who has been thinking about what does and doesn’t work for users ever since her first usability tests for a Human Computer Interaction course back in 1998. >> Full biography

PRE-CONFERENCE WORKSHOP
This year we are offering an optional pre-conference workshop entitled ‘The UX Toolkit’ at the same venue as the main conference on the morning of Tuesday 6 June (9.00am-12.30pm).

‘The UX Toolkit’: An interactive workshop in which Andy Priestner outlines a range of key UX research techniques that he has employed in libraries around the world in order to understand and improve user experience.  A hands-on, practical and fun session that will help attendees to understand the value of each method, together with examples of their use in real library settings. N.B. This is essentially an introduction to UX work for beginners or those who need a refresher.

Andy Priestner is a freelance trainer and consultant who previously worked in senior library roles at both Oxford and Cambridge University. He created and chairs UX in Libraries and is the author of ‘A Handbook of User Experience Research & Design in Libraries’. >> Full biography

There is an additional fee of £125 (+VAT) for this workshop for which a buffet lunch is included. Places are limited so are allocated on a first-come first-served basis.

WORKSHOPS
One of the most popular elements of UXLibs are the practical interactive workshops which take place on Day 3. This year we have attracted a talented range of workshop leaders who will help us to explore a compelling array of topics relevant to User Experience work…

  • Jane Burns >> Workshop Title: ‘Punching Up: Engaging with Senior Decision Makers with Developed Negotiation and Persuasion Skills’ >> Jane is an experienced University Lecturer and CPD facilitator and Director of Education & Public Engagement at TUS, Ireland.
  • Ned Potter >> Workshop Title: ‘Communicating the Benefits of UX to Everyone Who Needs to Hear It’ >> Ned is an Academic Liaison Librarian at the University of York and freelance trainer in communications.
  • Sarah Halliday and Pete Hanna >> Workshop Title:  ‘Taking UX Beyond the Library (aka Timetabling was Never on my Bucket List)’ >> Sarah is an Information Manager with the Contents and Collections Team at the University of Hertfordshire, while Pete is User Experience Manager at the University of Hertfordshire.
  • Larissa Tjisterman >> Workshop Title: ‘Storytelling with Data’ >> Larissa is Project Leader in Client Services at the University of Amsterdam.
  • Sebastian May >> Workshop Title: ‘Exploring Student Experience through Creativity’ >> Sebastian works as Student Experience Lead at the University of the Arts London.
  • A sixth workshop leader is yet to be announced.

DELEGATE PAPERS & TEAM CHALLENGE
Aside from our numerous speakers and workshops our conference incorporates presentations from delegates engaged in UX work in libraries; and a challenge intended to inspire attendees to consider their work and knowledge from new angles by working with other delegates in teams.

SOCIAL EVENING, GALA DINNER & ENTERTAINMENT
On the first night of the conference (Tuesday 6 June) we will be going to Horatio’s Bar on Brighton Palace Pier to socialise and eat a traditional fish and chip supper (vegetarian and vegan options also available). This year’s Gala Dinner (Wednesday 7 June) will take place in the Paganini Ballroom (the oldest meeting room in Brighton dating back to 17th Century) at The Old Ship Hotel. After dinner we will be entertained by a live band and there will be much dancing and merriment!

SPONSORED PLACES
We are once again awarding three sponsored places, two to staff from public libraries (or further education) and one to a BME (Black and Minority Ethnic) delegate. All the information is on our Sponsored Places page.

SPEAKER QUOTA
We are committed to ensuring that our speakers reflect our profession and therefore aim to deliver a programme of which no more than a third of our speakers identify as male. We are also keen to amplify speakers of colour and minority voices.

CODE OF CONDUCT
We will be following a conference code of conduct to ensure that everyone attending UXLibs feels welcome, accepted and entirely safe throughout.

ANY QUESTIONS
If you have any questions about booking a place at this year’s conference please email Marisa.

We’d love to see you in Brighton!

Andy, Bryony, Andrew
The UX in Libraries Committee

BOOKS

User Experience in Libraries: Yearbook 2023
Edited by Andy Priestner, 243pp. Published: 30 Jan 2023.
ISBN-13: 979–8374878417 (paperback)
Available from:  Amazon.co.uk; Amazon.com; Amazon.de and most other local Amazon sites. Price: £35 / $45 / €40 (plus VAT if applicable).
An ebook version (downloadable PDF for single user) is available from Payhip.com. Price: £30 (plus VAT if applicable).

The Yearbook of the long-awaited 2022 UXLibsVI conference! See the full contents pages here.

Back cover text:
User Experience in Libraries (popularly known as UXLibs) is a global community of practice committed to exploring, sharing and advocating for UX Research & Design methods in library and learning services in the academic and public sectors. Our long-awaited sixth annual conference took place at Northumbria University in Newcastle with delegates from all around the world. This yearbook serves as a conference proceedings ‘plus’, collating all the stories, processes and methods we shared at that event. Among this year’s contributors are: Andy Priestner, who argues that while culture might eat strategy for breakfast, UX can eat culture for dinner; Rebecca Blakiston, who shares her thoughts on how we might leverage organisational pain points and practice radical empathy; and Daniel Forsman, who calls for institutional alignment on the aspiration and value of UX work and a change in how senior staff operate.
If you are just starting out in user experience work, or already employing UX techniques and seeking to embed a user-centred process in your library, then this is the publication for you.

A Handbook of User Experience Research & Design in Libraries
by Andy Priestner, 572pp. Published: 1 Feb 2021.
Price: £70 (or equivalent price in local currency).
ISBN-13: 979–8596805925 (paperback)
Available from:  Amazon.co.uk; Amazon.com and other local Amazon sites.
Need multiple copies? Contact admin@uxlib.org for a quote.
An ebook version (downloadable PDF for single user) is available from Payhip.com. Price: £60 (plus VAT if applicable).
The PDF is also available via ebook vendors Kortext (institutional access options also available) and Odilo (perpetual licence, pay-per-use or simultaneous access options).

Description:
Andy Priestner shares his expertise and adventures in User Experience Research & Design in this eminently readable and practical handbook intended for library staff at all levels. He demonstrates how UX methods and techniques uncover deeper and richer insights than traditional methods and have the potential to actively transform library services by placing users at the centre of all research and design endeavours. Divided into the 4 phases of the Design Council’s Double Diamond model, a wealth of UX research, ideation and design techniques are detailed, alongside numerous case studies from academic and public libraries around the world, chronicling fieldwork successes and failures. The issues facing those seeking to manage, embed and break down barriers to UX are also explored in depth, enhanced by the input of leading international library UX practitioners. This is the perfect toolkit for anyone interested in refocusing a library service around its users.

Reviews:
‘The ultimate UX textbook for all library staff. The only thing better is having Andy consult with you and your team!’ (Sadie-Jane Nunis – Head Librarian, Singapore Institute of Management; Vice-President, Library Association of Singapore)

‘Like getting an in-depth consultation with a seasoned UX practitioner. It’s easy to understand, fun to read, and packed with tips and examples to inspire you to put the book down, go learn about your users, and start making your library a better place.’ (Rebecca Blakiston – User Experience Librarian and Strategist, University of Arizona Libraries; Editor-in-chief, Weave: Journal of Library User Experience)

‘Priestner delivers a pitch perfect process – purposeful, pithy, perceptive, probing, piercing, pointed and positive. I would recommend it to all working in libraries and beyond.’ (Kaye Sullivan – Director, Excellence and Engagement, Monash University Library, Melbourne, Australia)

‘An easily navigated and well-structured journey through the UX Process. Read it and, better still, use it!’ (Linda Vidlund – Library Director, SLU, Sweden)

Links:
> Download the promotional flyer
> Interview with Andy about writing the book

User Experience in Libraries: Yearbook 2019
Edited by Andy Priestner, 256pp. Published: 4 Feb 2020.
ISBN-13: 979–8609163653 (paperback)
Available from:  Amazon.co.uk; Amazon.com; Amazon.de. Price: £35 / $45 / €40 (plus VAT if applicable). Also available from other local Amazon sites.
An ebook version (downloadable PDF for single user) is available from Payhip.com. Price: £30 (plus VAT if applicable).
The book is also available as a PDF via ebook vendors Kortext (institutional access options also available) and Odilo (perpetual licence, pay-per-use or simultaneous access options).

The third UXLibs Yearbook! See the full contents pages here.

Back cover text:
User Experience in Libraries (popularly known as UXLibs) is a global community of practice committed to exploring, sharing and advocating for UX research and design methods in library and learning services in the academic and public sectors. Our fifth annual conference took place at Royal Holloway, University of London with delegates from all around the world. Once again, this yearbook serves as a conference proceedings plus, bursting at the seams with stories about employing user experience methodologies to research and design more user-centred services. There are contributions from Anneli Friberg who explores the relationship between leadership and UX, Andy Priestner with a hard-hitting take on the institutional barriers to conducting UX design, Victor Alfson exploring the untapped value of using virtual reality as a research tool, and Helen Murphy forging links between UX and information literacy. Never before has our yearbook been more diverse in content and approach.
If you are actively employing user experience techniques, seeking to embed UX as a strategic priority at your institution, or new to the whole idea of focusing on your users when developing and designing library services, this volume is full of approaches and insights to help you on your journey.

User Experience in Libraries: Yearbook 2018
Edited by Andy Priestner, 288pp. Published: 14 Dec 2018.
ISBN-13: 978–1790914746 (paperback)
Available from:  Amazon.co.uk; Amazon.com; Amazon.de. Price: £35 / $45 / €40 (plus VAT if applicable). Also available from other local Amazon sites.
An ebook version (downloadable PDF for single user) is available from Payhip.com. Price: £30 (plus VAT if applicable).
The book is available as a PDF via ebook vendors Kortext (institutional access options also available) and Odilo (perpetual licence, pay-per-use or simultaneous access options).

The return of the UXLibs Yearbook! See the full contents pages here.

Back cover text:
UX in Libraries (UXLibs) is a global community of practice committed to exploring, sharing and advocating for UX research and design methods in library and learning services in the academic and public sectors. 2018 saw our fourth annual international conference, held in Sheffield, which once again brought together delegates from all over the world and this year focused on inclusivity. This volume collects together contributions from our conference speakers including Sara Lerén, Christian Lauersen, Janine Bradbury and Kit Heyam, all of whom wowed attendees with their insights and perspectives. Fascinating workshop content, delegate papers and material presented under our research in progress banner (‘UXLabs’) are also collected here.
If you are already applying user experience research and design or are just dipping your toe in the water, and want to find out what all the fuss is about, this second UXLibs Yearbook is the resource for you.

User Experience in Libraries: Yearbook 2017
Edited by Andy Priestner, 220pp. Published: 12 Dec 2017.
ISBN-13: 978–1981635573, ISBN-10: 1981635572 (paperback)
Print:  Amazon.co.uk; Amazon.com; Amazon.de. Price: £30 / $40 / €35 (plus VAT).  Other online retailers to follow.
An ebook version (downloadable PDF for single user) is available from Payhip.com. Price: £21 (plus VAT if applicable)
The PDF is also available via ebook vendors Kortext (institutional access options also available) and Odilo (perpetual licence, pay-per-use or simultaneous access options).

This exciting new tome collects together all the many presentations from the 2017 UX in Libraries conference in Glasgow and offers a fascinating, informative and truly international collection of stories, case studies, insights and reflections on the practice of UX in both academic and public libraries. If you are already conducting user experience research or are just starting on that journey the comprehensive UXLibs Yearbook should prove to be an invaluable companion to your endeavours.

Yearbook editor Andy Priestner reflects upon and reviews the content and idea of the volume on his blog.

 Table of Contents:
  1. Approaching maturity? UX adoption in libraries – Andy Priestner
  2. Ethical UX – Matthew Reidsma
  3. How white is your UX practice?: inclusion and diversity in critical UX research – Karine Larose and Simon Barron
  4. Maximising impact: scaling-up UX activities (and how to manage all that data!) – Vanya Gallimore 
  5. Space use data: success, failure, and defining impact – Kristin Meyer and Shelley Gullikson
  6. Impact in the Institute: conducting UX research in the Institute of Historical Research Library – Siobhan Morris
  7. Public library user – between personal development and sense of community – Rafał Rukat
  8. UX as part of the process: rebooting the Charles Booth online archive – Eva Jirjahlke
  9. The beginning of a beautiful friendship? Student engagement and UX at the University of Essex – Emma Wisher
  10. UXLibs, politics and the simple repeatable message – Andy Priestner
  11. No fear social responsibility and community archiving – Meredith Evans
  12. Unmasking the authentic user experience: How video evidence can make the case for improving virtual space – Amy Kimura and Heather Dalal
  13. Learning UX in user-centered reading groups – John Jung and Kathy Zadrozny
  14. User eXperience… our experience at Maynooth University Library – Lorna Dodd
  15. Shifting focus: UX to foster interdisciplinary scholarly community – Lauren Ray and Madeline Mundt
  16. UX research with distance learners – Keren Stiles
  17. Basing arguments on evidence: the unexpected outcome of a cultural probe – Åsa Forsberg
  18. UX your desk! – Carl Barrow
  19. Just getting started: impacting organizational culture with UX – Michelle Boisvenue-Fox
  20. Think less, do more: how ‘design doing’ can impact organizational structure and help create a user-centered culture – Yael Schwartz and Andrea Davis
  21. The University of Lanarkshire: Revealed – Ned Potter
  22. My experience of UXLibs and the Team Challenge – Gillian Siddall
  23. Location, Location, Emotion – Janet Corcoran
  24. Tales of the unexpected: UX and its wider impact – Kirstie Preest and Samantha Percival
  25. UX research at the University of Huddersfield – Alison Sharman
  26. How do you library? – Matt Borg
  27. Experience mapping (or the experience of delivering workshops at UXLibs3) – Anneli Friberg and Anna Kågedal
  28. Co-design – Vernon Fowler
  29. UX adoption and implementation: a summary of UX progress and projects from around the world
Back cover text:
‘UX research offers unparalleled access to the world of our users and is fast becoming a core activity of today’s libraries. UX in Libraries is a global community of practice committed to exploring, sharing, and advocating for, UX research methods in library and learning services. Each year since 2015 an annual international conference has taken place in the UK. Last year’s third iteration took place in Glasgow. This volume collects together the proceedings of that conference, incorporating the keynotes, workshops, the team challenge and the many papers presented by delegates working in both academic and public libraries, together with images from the event.’

UX-RoutledgeUser Experience in Libraries (Published by Routledge, 2016)

Edited by Andy Priestner and Matt Borg (203 pages)
ISBN: 9781472484727 (paperback), 9781472451002 (hardback)
Purchase from Routledge / Purchase from Amazon
Some chapters are available online as free ebooks

Published in 2016 this book brings together current thinking and expertise on User Experience research in libraries. It sets out a broader definition of UX that moves beyond digital and also explores use of library spaces and services. In this groundbreaking book, library practitioners, anthropologists, and design experts combine to advocate a new focus on User Experience (or ‘UX’) research methods. Through a combination of theoretical discussion and applied case studies, they argue that this ethnographic and human-centred design approach enables library professionals to gather rich evidence-based insights into what is really going on in their libraries, allowing them to look beyond what library users say they do to what they actually do.　Edited by the team behind the international UX in Libraries conference, User Experience in Libraries will ignite new interest in a rapidly emerging and game-changing area of research. Clearly written and passionately argued, it is essential reading for all library professionals and students of Library and Information Science. It will also be welcomed by anthropologists and design professionals working in related fields.

‘User Experience in Libraries is an engaging combination of library UX theory and practice. Both those new to the subject and those with more experience will learn from it’ Aaron Schmidt, Principal, Influx Library User Experience

Table of Contents:

  1. Uncovering Complexity and Detail: The UX Proposition – Andy Priestner and Matt Borg
  2. Using Ethnographic Methods to Study Library Use – Bryony Ramsden
  3. Embracing an Ethnographic Agenda: Context, Collaboration and Complexity – Donna M. Lanclos
  4. Holistic UX: Harness Your Library’s Data Fetish to Solve the Right Problems – Matt Borg and Matthew Reidsma
  5. Applying Human-Centred Design to the Library Experience – Paul-Jervis Heath
  6. The Why, What and How of Using Ethnography for Designing User Experience in Libraries – Leah Emary
  7. Identifying the Barriers: Taskscapes and the Social Contexts of Library UX – Andrew D. Asher
  8. Illuminating Study Spaces at Cambridge University with Spacefinder: a Case Study – Andy Priestner
  9. WhoHas?: A Pilot Study Exploring the Value of a Peer-to-Peer Sub-Lending Service – Helen Murphy
  10. User Experience Beyond Ramps: The Invisible Problem and the Special Case – Penny Andrews
  11. Changing the Dialogue: The story of the Alan Gilbert Learning Commons – Rosie Jones and Nicola Grayson
  12. Case Study: UX and a Small Academic Library – Margaret (Meg) Westbury
  13. Understanding Our Students and Ourselves: Transformative Library Instruction Through an Ethnographic Lens – Michael Courtney and Carrie Donovan
  14. What Makes An Informal Learning Space?: A Case Study from Sheffield Hallam University – Bea Turpin, Deborah Harrop, Edward Oyston, Maurice Teasdale, David Jenkin and John McNamara
  15. Spaces for Learning? Using Ethnographic Techniques: a Case Study from the University Library, Edge Hill University – Helen Jamieson
  16. Are You Sitting Comfortably …? – Elizabeth (Libby) Tilley
  17. UX in Libraries: Leaping the Chasm – Andy Priestner and Matt Borg