‘UXLibs-in-a-day’ is a highly practical and interactive day-long workshop which explores User Experience (UX) research methods and applications which can be used to uncover what our users really need and do. Participants have the opportunity to try out many ethnographic approaches for themselves, evaluate application in their own libraries and gain crucial insight into the kind of rich data they can derive. They are also exposed to idea generation and design-thinking methods and consider the value of divergent as opposed to convergent thinking.

This workshop has been taken all over the world, as far afield as Hong Kong and Australia. New days are planned in 2016/17 to take place in Singapore and France. The course is regularly adapted for delivery at specific institutions, including in 2016 the University of Southampton, Anglia Ruskin University, and the University of Utrecht.


‘Engaging, innovative, inspiring. Makes me want to go back and do this!’

‘A very useful and practical session that focused on real-world methodologies rather than the purely theoretical and conceptual. Andy is a great presenter – very professional and effective.’

‘Really positive, worthwhile and usable. Inspired to try lots of techniques back at work. Thank you! One of the best training/workshops I have attended.’


Please click here to view/book available courses, or to register interest in days at other locations.
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UX and ethnography

  • What is UX?
  • What is ethnography?
  • Attitudinal and behavioural user research

~ Morning break ~

Top 10 UX techniques

  • Observation
  • Behavioural mapping
  • Interviews
  • Cognitive mapping
  • Usability testing

~ Lunch ~

Top 10 UX techniques continued…

  • User journey mapping
  • Cultural probes
  • Card sorting
  • Touchstone tours
  • Love and break-up letters
  • Ethical consideration

~ Afternoon break ~

Idea generation and prototyping

  • From idea to service
  • Convergent /divergent thinking
  • The Anti-Problem
  • How-Now-Wow!
  • How Might We?

Plenary learning summary