‘UXLibs-in-a-day’ is a highly practical and interactive workshop which explores User Experience (UX) research methods and applications which can be used to uncover what our users really need and do. Participants will have the opportunity to try out many ethnographic approaches for themselves, evaluate application in their own libraries and gain crucial insight into the kind of rich data they can derive. They will also be exposed to idea generation and design-thinking methods and consider the value of divergent as opposed to convergent thinking.

COMMENTS/FEEDBACK  (from pilot session – pictured left – held at CILIP HQ in September 2015):

‘Engaging, innovative, inspiring. Makes me want to go back and do this!’

‘A very useful and practical session that focused on real-world methodologies rather than the purely theoretical and conceptual. Andy is a great presenter – very professional and effective.’

‘Really positive, worthwhile and usable. Inspired to try lots of techniques back at work. Thank you! One of the best training/workshops I have attended.’


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UX and ethnography

  • What is UX?
  • What is ethnography?
  • Attitudinal and behavioural user research
  • Small and large scale UX projects

~ Morning break ~

Top 12 UX techniques

  • Observation
  • Behavioural mapping
  • Interviews
  • Usability testing
  • Cognitive mapping
  • Cultural probes

~ Lunch ~

Top 12 UX techniques continued…

  • Diary studies
  • Card sorting
  • Graffiti walls
  • Touchstone tours
  • Photo studies
  • Love and break-up letters
  • Ethical consideration

~ Afternoon break ~

Idea generation

  • Convergent /divergent thinking
  • The Anti-Problem
  • How-Now-Wow!
  • How Might We?
  • From idea to service

Plenary learning summary