UXLibsVI Workshops

We are excited to reveal the content of this year’s interactive conference workshops which, as ever, will be led by a talented range of facilitators curated from around the world. Nearer the time attendees will  choose to attend two of the six workshops detailed below.

Note: These workshops take place during the conference, are included in the conference fee, and are separate to the two pre-conference workshops led by Andy Priestner and Magalie Le Gall/Maud Puaud.

Workshop 1: From Accessibility to Universal Design: equality in access
Workshop Leader:
Marie Engberg Eiriksson (Denmark)
Description: Marie’s workshop will cover the basic ideas of Universal Design and how these can be interpreted in a library context. Attendees will explore the barriers in libraries faced by persons living with sensory, mental or physical disabilities and leave with ideas and tools to take steps towards a universally equal library service.
About Marie: Marie Engberg Eiriksson is a librarian at heart. She has worked in public libraries for the last ten years, with accessible library services and communication. She is Information Coordinator of IFLA Library Services to People with Special Needs and a board member at accessible formats publishing house NDL. She writes and presents on accessible library services/formats and is studying for a masters in Universal Design and Accessibility while also working as a freelance library consultant. She co-created the crowdsourced travel guide to libraries: LibraryPlanet.

Workshop 2: Gamestorming (your) culture
Workshop Leader:
Victor Alfson (Sweden)
Description: Victor’s workshop will use games to help attendees visualise organisational culture, prompting the unlocking of new thoughts, directions and perspectives. The games will help those present to move beyond the clichés and the superficial when trying to identify the cultural pros and cons of their organisations.
About Victor: Curiosity might kill a cat, but what else should you use nine lives for? A librarian at Stockholm City Library who loves to experiment with UX methodology, whether it’s using VR to theoretically rebuild a library or employing board games to discover user needs. Currently trying his hand at facilitating UX as deputy manager in the north-western boroughs of Stockholm.

Workshop 3: Sorry. Not Sorry: identifying, quantifying, and revolutionising crappy workplace cultures
Workshop Leader:
Ange Fitzpatrick (UK)
Description: Ange’s workshop will guide attendees in utilising UX, EQ and design thinking techniques to assess the culture of organisations, departments, and teams.  You’ll learn how to recognise positive cultures in other industries and import them into your workplace and to identify the areas where your own workplace culture might be ripe for change.
About Ange: Ange is a whole 2cm shorter than Kylie Minogue, but she’s never let that get her down. A UXLibs vet, she has told you where lunch is, where the loos are, and now, is hoping to show you a few things about UX and organisational culture. Ange is an occasional stand-up comedian and a regular business librarian. She’s been in an ‘it’s complicated’ relationship with the University of Cambridge for most of the last millennium, so she knows a thing or two about making change happen.

Workshop 4: The Hot Air Balloon method: identifying strengths, weaknesses and other key factors in your organisation’s UX journey
Workshop Leader: Kitte Dahrén (Sweden)
Description: Kitte’s workshop, intended for people who have worked with UX for some time, will lead attendees through the ‘Hot Air Balloon’ method in order to reflect on their organisations UX journey, identifying strengths, weaknesses and external forces as well as the steps needed to reach their ‘Paradise Island’.
About Kitte: Kitte works as UX coordinator and librarian at SLU University Library, Sweden. She also coordinates the library’s strategic communication and is a part of the web development team. As team leader she makes sure that the library has a systematic approach to embed UX and bring the user’s perspective into focus for all library staff. She is passionate about workshop facilitation and nurturing a culture of co-creation. She was one of the driving forces in making UX an integral part of the library’s strategic plan for 2017-2020.

Workshop 5: UX methods for developing organisational culture
Workshop Leader:
Carl Barrow (UK)
Description: Carl’s workshop will look at which UX methodologies to use to understand and develop the culture of your organisation. Attendees will also explore how to analyse the organisational data they gather and how to deal with the sensitive and often uncomfortable information uncovered.
About Carl: As an Operations Manager at the Brynmor Jones Library, University of Hull, Carl has been responsible for customer engagement, events & exhibitions, as well as marketing & digital. The role has provided him with an opportunity to use his complementary knowledge of Library and IT Services to ensure that customers inform service design and development. He has presented at UXLibs on three previous occasions.

Workshop 6: Level Up: Using Design Thinking to advance UX maturity
Workshop Leader:
Lindsey Sprague (USA)
Description: Lindsey’s workshop will expose attendees to design thinking activities intended to help them identify and focus on the most critical barriers to advancing UX efforts in their libraries. Once the barriers are identified, attendees will ideate a variety of ways to move beyond them with a view to advancing UX maturity in their organisation.
About Lindsey: Lindsey is a Design Thinking Strategist working in the private sector for Duke Energy Corporation. She was formerly UX Librarian at the J. Murrey Atkins Library, UNC Charlotte where she coordinated a comprehensive assessment program that included quantitative, qualitative, and usability practices.

UXLibsIV – Workshops

In addition to the pre-conference workshop presented by Andy Priestner and Matt Borg, there will be 5 workshops presented during the conference proper on Day 1 by (from left to right above): Bryony Ramsden, John Jung, Eva Jirjahlke, Carl Barrow, Shelley Gullikson. Delegates will be able to attend 2 of these workshops (we will ask for your selections next month). The workshop titles, summaries and anticipated learning outcomes are as follows.

Workshop 1: Bryony Ramsden (UXLibsIV committee member from the University of Huddersfield, currently concluding a UX-related PhD)

Title: Daunted by data? An introduction to analysing qualitative data

Summary: Collecting data with your new-found UX techniques is all well and good, but what do you do with the data once you have it? Data analysis can be an intimidating process, particularly if it is a long time since you qualified, or if your education didn’t cover research methods or data analysis. This workshop will introduce some basic manual techniques to help you get started on analysing qualitative data, covering how to code data and organise findings thematically. You will also have the opportunity to put these techniques into practice by analysing and organising some sample data. Attendees will be provided with some UX data to work with.

Learning Outcomes: Attendees will learn the different ways of analysing qualitative data (manually or using computer software (CAQDAS)); how to manually code data; organising codes into themes; the pros and cons of collaborating to analyse data; the challenges of dealing with large sets of data.

Workshop 2: John Jung (Programmer and design thinking expert, University of Chicago)

Title: Speculative Design: Design as Conversation

Summary: So often, designers work to create products that are sleek or interfaces that are easy to use. The underlying values behind this kind of work are often highly commercial – the goal of design is to encourage consumerism. Speculative design offers an alternative. If you are familiar with television programs like Black Mirror, Westworld, or Humans, you are already familiar with some elements of speculative design- the thought-provoking narratives in these shows are designed to spark conversation around current technical and social topics. Designers doing speculative design projects are using design as a way to ask questions and facilitate conversations around challenging topics. At their best they are using design to incorporate diverse perspectives around possible, shared futures.
In this workshop we will look at some examples of speculative design and we will participate in an activity inspired by speculative design. All the while the workshop will be a chance to ask, “How might techniques like these help facilitate conversations about inclusivity? How might they be useful in libraries?”  These projects incorporate objects, narratives, games, and more- so workshop participants who are interested in the creative aspects of art, writing, and design may find speculative design especially inspiring.
Additionally, because speculative design is so often incorporated into design workshops, participants who create UX workshops and activities for end users will find useful material here as well. These projects experiment with ways to create engaging workshop experiences. They offer a huge range of approaches to borrow from or build upon.
All are welcome, and no prior knowledge of speculative design is required.  People with diverse backgrounds, and who bring diverse perspectives, are especially invited to participate. Let’s have a conversation about speculative design.
Learning Outcomes: Participants will: become familiar with speculative design as an area of practice; experience a workshop activity inspired by speculative design; reflect on possibilities for speculative design in libraries, as a group; receive a list of secondary resources to explore this topic further.

Workshop 3: Eva Jirjahlke (User Researcher, Citizens Advice, London)

Title: Challenge accepted: how to solve a UX problem

Summary: By now you have done some user research and have identified a few problems that disrupt your users’ experience. But how do you best solve them? How do you make sure you’re solving “the right thing”? And what do you do about those stakeholders who think they already know what the right solution needs to look like? Find out how to tackle a problem and rapidly prototype ideas to solve it in this interactive workshop.

During the workshop we’ll be thinking about:

  • User needs: What needs are you trying to meet with your product or service?
  • User goals: What are the users trying to achieve?
  • Constraints: What are the constraints (budget, user behaviour, stakeholders) we might need to consider while designing our product or service?
  • Context: Where and when are users using your product or service?

Learning Outcomes: By the end of the workshop you will know how to: approach and break down a problem; rapidly prototype your ideas and consolidate them into a solution; communicate your ideas. You’ll get the opportunity to explain the problem and your solution to the group which will help you think about how you might sell it to your stakeholders later on. …And of course have fun while doing it.

Workshop 4: Carl Barrow (Student Engagement Manager, University of Hull, UK)

Title: A collision of two worlds

Summary: We live in two worlds, the physical and the digital. Most of us possess hand held devices that move us between those worlds. We can travel the globe with our friends and colleges without even leaving our homes or offices, we can be part of their experiences and they part of ours.  We hear what they hear and see what they see, we interact with and enhance their experiences.  We transition between these worlds with ease, and are even present in both simultaneously as they layer up and collide. This is also true for our library users.  Our knowledge and understanding of how they use and experience technology, alongside that of their behaviours and feelings is an integral element of service and space development.

The workshop will introduce two UX methods:

  • A digital day diary
  • A cognitive map

And along with group discussion, help participants reflect on their own practices and the positive and negative impact that technology and electronic devices have on their lives. We will consider how these tools can be used to gain a deeper insight into the behaviours of our library users and the impact that technology has.  We will also consider how, by cross-referencing with other data sets and other UX methods we can build insightful user stories to inform the decisions we make,  allowing us to deliver our services with the right entry points and our worlds collided.

Learning Outcomes: Attendees will: reflect on their own UX research activities; consider the impact of technology on user experience; learn how to conduct cognitive mapping and diary study research effectively; learn how to build user stories to inform decision making.

Workshop 5: Shelley Gullikson (Systems Librarian, Carleton University, Ottawa, Canada)

Title: The Path of Some Resistance: Adding Useful Friction to Library UX

Summary: Much of our work in library UX involves trying to create a smoother user experience. Our users are too often slowed down by the unnecessary friction of our overly complicated processes. They chafe against wordy and jargon-filled websites. They struggle to navigate spaces with overwhelming and unhelpful signage.  Sometimes it seems like there is an unending amount of friction to remove in our libraries.

However, there are times when friction can actually be a good thing. A bit of friction added to a process can slow down users at the right moment. Think of the false alert of a missile attack in Hawaii earlier this year. A bit of extra friction in the interface design of the notification system might have prevented it. Your users won’t ever make an error this enormous in your library, but still, there are times when you might want to shift them out of autopilot and have them pause.

Many of our processes don’t require that pause, but it may be that what seems to be a smooth UX isn’t smooth at all for certain groups of users; a little design friction may help create a more inclusive user experience. You also might use friction to slow down your staff in order to improve things for your users. Finally, friction can also be beneficial not just in UX design, but in your user research.

This workshop will help you explore where adding a little friction could help improve the user experience in your library.

Learning Outcomes: Attendees will: understand how friction can be useful in both online and physical UX; explore useful friction in library UX by rethinking current services, workflows, and spaces; explore improvements to inclusion in libraries by adding friction; explore appropriate situations and techniques for adding friction to user research.


UXLibsIV – Paper Presenters

In addition to our keynote, plenary and workshop speakers we are very excited to announce a wealth of talented paper presenters hailing from 8 different countries: the UK, the US, Sweden, Norway, Finland, Denmark, Switzerland and The Netherlands. They were selected via a blind review process in February 2018. As last year, we received many more submissions than we had speaker slots. Find out who they are and what they will be presenting on below…

Left to right: Maria Sindre (Norway), Johan Tilstra (The Netherlands), Nicola Walton (UK), Carrie Moran (USA).

Norwegian University of Science and Technology (NTNU), NORWAY
Paper: #MyFavouriteSpotOnCampus: Creating a flexible, inclusive, and modern learning space for our students
Abstract: How we transformed the quietest zone in the library into a flexible learning space, going from being literarily empty the first weeks to the most crowded area in our building. In close cooperation with our students we have turned our makerspace into a creative space buzzing with life.

Paper: The library in the (work)flow
Abstract: These days for many patrons the library isn’t the default gateway to scholarly materials anymore. I’ll present how at Utrecht University Library that change in patron behaviour led to the development of a browser extension that puts library services squarely in the patrons’ workflow.

Manchester Metropolitan University, UK
Paper: Behind the clicks. What can eye tracking and user interviews tell us that click statistics can’t?
Abstract: We have been using an eye-tracking kit to usability test our Library website usability and have found this user-centred method goes beyond our usual statistics, providing context for user activities. We have already discovered a number of key changes that we can implement to increase usability and improve the student journey.

California State University San Marcos, USA
Paper: Empathetic design: Creating safe spaces
Abstract: When we create spaces that feel emotionally safe to our users, they become more usable. This session will focus on how to create those spaces. The presenter will discuss empathetic design, modifying traditional UX research methods to inform empathetic design, and the practical application of these results to projects.

Left to Right: Eva-Christina Edinger (Switzerland), Chad Haefele (USA), Suhui Ho (USA), Andrew Cox (UK).

University of Zurich, SWITZERLAND
Paper: “Should I stay or should I go?”: Conflicting environment-behaviour-settings in libraries
Abstract: The creation of library spaces is undertaken with considerable planning of the desired effect the built environment should have on its users. It is, thus, all the more irritating when the users fail to identify the preferred behaviour. Why do they have no idea if what they want to do is what they are allowed to do, or if they should move to another place to do it? The answer lies in conflicting environment-behaviour-settings.

University of North Carolina at Chapel Hill, USA
Paper: Serving Diverse Users with Persona-Based Homepages
Abstract: At UNC Chapel Hill Libraries we’re conducting a series of studies to figure out who our user groups are, what they need from the Libraries, and whether we can deliver targeted homepages for each group in a way that makes sense to users. See our methods & results so far.

University of California, San Diego, USA
Paper: Better together: Diversity and inclusion in UX design
Abstract: Designing an inclusive library website is possible if we are willing to find a healthy common ground. I will share University of California, San Diego Library’s experience with accessibility design, minority media representation, and how we developed audience priority by highlighting inclusion of everyone while prioritizing for a specific audience group.

Information School, University of Sheffield, UK
Paper: Coming to our senses: the library and the student learning body
Abstract: Embodied cognition theory suggests that writing and reading involve the body, not just the brain. So how we manage the sensoryscape of the library affects user experience. The paper’s analysis of walk with interviews reveals the importance of the senses in library use: of the visual and sound, but also the kinaesthetic sense of space and open/closedness, even of smell.

Left to right: Courtney Block (USA), Jade Leonard (UK), Maria O’Hara (UK), Jon Earley (USA).

Indiana University Southeast, USA
Paper: Spatial realism: How cinematic history informs mixed methods research on library space & enhances holistic advocacy
Abstract: During this presentation, I will discuss how an understanding of cinematic history helped create a framework with which to evaluate the efficacy of your library’s physical spaces. This framework emphasizes holistic understanding and can result in enhanced advocacy and inclusivity for all library patrons, with an emphasis on sustainability.

Goldsmiths, University of London, UK
Paper: Embedding UXLibs in Library Services
Abstract: Journey with junior staff working to embed UX practice across a whole library. We’ll provide an insightful look into the highs and lows of training 42 people in a handful of sessions, organising a conference based on our findings and tackling the barriers faced by lone UX warriors on a mission.

University of Michigan, USA
Paper: Bringing it all together with library search
Abstract: With so many separate and disconnected siloed resources, our users were having trouble finding what they needed. This will be the story of why one academic library consolidated and set forth to build their own library search. After years of work, was it worth it?

Left to right: Ben Watson (UK), Angela Groth-Seary (UK), Peter Hald (Denmark), Melissa Nordholt (Denmark)

University of Kent, UK
Paper: A degree of difference? Information experiences of students with print disabilities
Abstract: In a combined diary and photo study we are investigating the experiences of students with print disabilities when accessing information resources, compared to students without disabilities. We hope to shed light on typical barriers these students encounter, and how such experiences make them feel about their place within the institution.

Technical University of Denmark (DTU), DENMARK
Paper: Comparative study of UX and sensor data from the perspective of behavioral mapping
Abstract: We will present the results of a study conducted at DTU Library combining UX and sensor data. What are the differences between behavioral mapping and maps made from sensor data? What is the synergy potential in using quantitative and qualitative data? We will discuss these questions further in our presentation.

Left to right: Michelle Blake (UK), Ned Potter (UK), Danielle Cooper (USA), David Clover (UK).

University of York, UK
Paper: Embedding ethnography and UX at York
Abstract: UX methodology is not a fad: it’s becoming more firmly established in the sector, moving from novelty to maturity. We’ll discuss ensuring that Libraries’ internal processes, systems, and ethos support this. How can we make UX truly part of our daily ‘business as usual’,  rather than a perpetual project?

Ithaka S+R, USA
Paper: Decolonizing User Experience Research in Academic Libraries with Indigenous Methodologies
Abstract: 35 librarians at 12 academic libraries are currently conducting a collaborative qualitative study on supporting Indigenous Studies scholars utilizing Indigenous methodologies. This presentation shares the project’s methodology towards exploring how Indigenous approaches to inquiry can be developed in support of decolonizing academic library practice including user experience research.

University of East London, UK
Paper: Exploring students’ ideas around belonging, comfort and discomfort in library and learning spaces
Abstract: This presentation reports on a project exploring experiences of belonging and comfort and discomfort within library and other university spaces, emphasising the views of BAME students in light of research on closing the attainment gap. I will also explore some of the issues and challenges encountered, in particular reflecting on ideas about positionality, and identity and difference in the relationship between interviewer and interviewee.

Left to right: Heli Kautonen (Finland), Asa Forsberg (Sweden), Harinder Matharu (UK), Adam Smith (UK).

Aalto University School of Science, Helsinki, FINLAND
Paper: Empowerment or exploitation? – Perceptions of engaging people in accessibility design
Abstract: In this presentation, we explore different stakeholders’ perceptions about appropriate user involvement in a case where a library designs services for people with reading disabilities. Our study acknowledges the invested effort and the temporality of engagement. Our results indicate that balancing between positive and negative conceptions requires great sensitivity.

Lund University, SWEDEN
Paper: Help us improve the library!
Abstract: To promote UX methods and remove one specific threshold, the difficulty to recruit respondents, we have set up a test panel, and in just one week we recruited more than 150 members! The panel have already proved to be very useful in the various evaluations done since creation.

University of Leicester, UK
Paper: Unearthing histories: Black history
Abstract: Our Black History volunteers have been unearthing hidden histories from our archives, histories which define us an institution. Join us as we share the experiences of library volunteers and explore further what impact an institution’s past can have on students’ sense of belonging today.

Claire Browne (UK)

University of Birmingham, UK
Paper: The silent voice: using UX to find balance and the unheard student voice when responding to feedback
Abstract: Footfall vs feedback – how did our students really feel about their brand new library, and how did we engage the “silent” student body to understand the full picture? Our UX helped us unpack the truth about our library, and influence service partners to make positive change.