In the unfortunate event that you can no longer attend the conference and need to cancel your place, please be aware of the following important dates:
- If we receive your cancellation by Monday 11 May 2020, you will receive a full refund.*
- If you cancel from 12-25 May 2020, you will receive a 50% refund.
- If you cancel from Tuesday 26 May 2020 (inclusive) onwards you will not receive a refund.
- If you do not contact us to cancel your place before 26 May 2020 then the invoice will stand in full.
* We regret that any bank/payment charges incurred by UX in Libraries cannot be refunded.
If you are cancelling under exceptional circumstances you may be entitled to a full refund – please contact us to discuss.
NOTE: In most cases it will be possible for you to simply send a replacement delegate if you yourself cannot attend – please let us know as soon as possible if this is the case.