In the unfortunate event that you can no longer attend the conference and need to cancel your place, please be aware of the following important dates:
- If we receive your cancellation by Monday 20 May 2019, you will receive a full refund.*
- If you cancel from 21 May-3 June 2019, you will receive a 50% refund.
- If you cancel from Tuesday 4 June 2019 (inclusive) onwards you will not receive a refund.
- If you do not contact us to cancel your place before 4 June 2019 then the invoice will stand in full.
* We regret that any bank/payment charges incurred by UX in Libraries cannot be refunded.
If you are cancelling under exceptional circumstances you may be entitled to a full refund – please contact us to discuss.
NOTE: In most cases it will be possible for you to simply send a replacement delegate if you yourself cannot attend – please let us know as soon as possible if this is the case.